Policies & Customer Care

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

During product launches, sales, holidays, or high-volume periods, processing times may be extended. Customers will receive a shipping confirmation email with tracking information once their order has shipped.
Please ensure all billing and shipping information is entered correctly before submitting your order.

LASHECÉ is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or unforeseen shipping disruptions.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping Eligibility
Orders totaling $50 or more (before taxes and after discounts) qualify for free standard shipping.

Orders under $50 will incur shipping charges that are automatically calculated during checkout.

Estimated delivery times:
* Standard Shipping: 3–7 business days
* Expedited Shipping: 1–3 business days (if offered)
Delivery timelines are estimates and are not guaranteed.

Incorrect Shipping Address Policy
Customers are responsible for entering accurate shipping information.

If an incorrect address is provided:
* LASHECÉ is not responsible for packages delivered to an incorrectly entered address.
* Address changes cannot be guaranteed once an order has been processed.
* Returned packages due to insufficient or incorrect address information may require an additional shipping fee for reshipment.
Please double-check all information before placing your order.

ALL SALES ARE FINAL.
Due to the nature of beauty products and sanitation standards, LASHECÉ does not offer refunds, returns, or exchanges once an order has been placed.

This policy applies to:
* Lash products
* Beauty supplies
* Accessories
* Sale items
* Promotional items
* Limited edition collections

Please review your order carefully before completing checkout.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Include:
* Full name
* Order number
* Photos of damaged or incorrect products
* Description of the issue
Claims submitted after 48 hours may not qualify for review.

If approved, LASHECÉ may offer a replacement product at our discretion.

Once a package has been marked as “Delivered” by the shipping carrier, LASHECÉ is not responsible for lost, stolen, or missing packages.

If your tracking shows delivered but you cannot locate your package:
* Check around your property
* Verify your shipping address
* Check with neighbors or household members
* Contact the shipping carrier directly
Customers assume responsibility for packages after delivery confirmation.

Orders begin processing quickly to ensure timely shipping.

Because of this:
* Order cancellations cannot be guaranteed
* Product changes cannot be guaranteed after purchase
* Shipping address changes cannot be guaranteed once fulfillment begins

Please review your cart carefully before placing your order.

Initiating a chargeback or payment dispute without first contacting LASHECÉ to resolve an issue may result in restrictions from future purchases.

We are committed to customer satisfaction and encourage customers to contact us directly regarding concerns before filing disputes.

Product colors, packaging, and appearance may vary slightly due to lighting, manufacturing updates, or screen display settings.

Results from beauty products may vary by individual.

LASHECÉ is not liable for allergic reactions or misuse of products. Customers are encouraged to review ingredients and product information prior to purchase.

For questions or concerns, please email us at Lashece@outlook.com. We typically respond within 24-48 hours.